Privacy policy
Last updated 9 September 2026
What we collect
Account details you provide (name, email, phone, business information and any KYC documents), the recipients and content of messages you submit, delivery records returned by operators, and technical logs of API requests made with your keys.
Why we hold it
Message content and recipient numbers are processed to deliver your messages and to show you delivery status. Records are retained so that you can reconcile billing and investigate delivery disputes.
Your role and ours
For the personal data contained in the messages you send, you are the data controller and IPLSMS is a processor acting on your instructions. You are responsible for having a lawful basis to message your recipients.
Sharing
Message content and recipient numbers are passed to mobile network operators in order to deliver them. Payment details are handled by our payment processor and are never stored on our servers. We do not sell personal data.
Retention
Message and delivery records are retained while your account is active and for a period afterwards to satisfy billing, dispute and regulatory requirements. You can request earlier deletion of records that we are not obliged to keep.
Security
API keys and SMPP passwords are stored hashed, never in plaintext. Traffic to the API is encrypted in transit. Access to production systems is restricted to staff who require it.
Your rights
You can request access to, correction of, or deletion of your personal data, subject to records we must retain by law. Contact us to make a request.
Contact
Privacy questions and requests can be sent to the support address below.
Questions about this document? Mail support@iplsms.com.